Terms & Conditions

Effective Date: 20.07.2025

1. Products & Services

We offer handcrafted grazing boxes, natural soaps, soy candles, and diffusers. All our products are made in small batches and may vary slightly in size, shape, and color due to the handmade nature.

2. Custom Orders

We offer custom orders for candles, diffusers, and soaps.

  • A 50% deposit is required before work on custom orders begins.

  • The balance must be paid in full before pickup or dispatch.

  • Custom products are non-refundable and non-exchangeable.

  • Soaps may take up to 4 weeks to cure before dispatch.

  • Candles and diffusers are made to order and can take up to 5 days to dispatch.

3. Grazing Box Orders

  • Grazing boxes contain perishable items such as meat, dairy, nuts, and fruit.

  • Orders must be confirmed by 12 PM the day before pickup or delivery.

  • Please allow a 1-hour delivery window from your selected time to ensure smooth coordination. A delivery fee will be quoted based on distance (km)

  • Minimum order of $150 required for delivery; otherwise, pickup from Kalkallo is available.

  • Free delivery in Kalkallo. Contact us to confirm availability for your delivery location.

4. Allergen Information

Our grazing boxes and soaps may contain nuts, dairy, gluten, and other allergens.

  • Please notify us of any allergies or dietary requirements before ordering.

  • All soap products require a patch test before use, even if made from natural ingredients. Everyone’s skin behaves differently.

  • Nourish Haus is not liable for any allergic reactions or skin sensitivities.

5. Dispatch & Delivery

  • In-stock items are dispatched within 1–3 business days.

  • Custom candles/diffusers: dispatch in up to 5 business days.

  • Custom soaps: dispatch after a 4-week curing period.

  • Flat-rate shipping of $15 Australia-wide, or pickup from Kalkallo.

6. Returns & Refunds

  • Due to the nature of our products, no returns or refunds are offered for perishable goods or custom items.

  • If an item arrives damaged, please contact us within 48 hours of delivery with photos.

7. Intellectual Property

All content, branding, images, and text on this site belong to Nourish Haus and cannot be copied, reproduced, or used without permission.

8. Privacy Policy

We respect your privacy and only use your information to process orders and communicate with you. We do not sell or share your personal details with third parties.